Last updated: January 2025
Introduction
CoolWave Systems Zimbabwe ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website coolwave.co.zw or use our services.
Information We Collect
We may collect information about you in various ways:
- Personal Data: Name, email address, phone number, and address when you fill out forms or request quotes.
- Service Data: Information about your property and air conditioning systems needed to provide our services.
- Usage Data: Information about how you use our website, including pages visited and time spent.
- Cookies: Small files stored on your device to improve your browsing experience.
How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Process and respond to your enquiries and quote requests
- Send you service reminders and updates
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist in our operations
- Professional advisors (lawyers, accountants)
- Law enforcement when required by law
Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
Cookies
Our website uses cookies to enhance your experience. You can choose to disable cookies in your browser settings, but this may affect website functionality.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: info@coolwave.co.zw
- Phone: 0719 051 445
- Address: 308 Gletwyn Rd, Harare, Zimbabwe
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.